Privacy Policy

This Privacy Policy explains how Race96 Casino collects, uses, stores and protects personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle information responsibly, transparently and only for legitimate business, legal and service-related purposes.

Race96 Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), with accounts held in Australian dollars and secure encryption protocols applied across the platform.

Information we may collect

When you use Race96 Casino, we may collect information that identifies you or can reasonably be connected with your account, activity or device. The information collected depends on the services you use, the checks required and the choices you make on the website. We seek to collect information that is reasonably necessary for providing and protecting our services.

Account and contact details

This may include your name, date of birth, residential details, username, password-related information, telephone details, email address and other information you provide when opening or managing an account. We may also record your preferences, communications with support and information supplied when you update your profile.

Identity and verification information

To help confirm that an account belongs to the person using it, we may handle identity documents, proof of age, proof of address, photographs or other verification information. We may also receive information connected with checks designed to identify suspicious activity, account misuse, fraud, multiple accounts or other risks.

Payment and transaction records

We may handle information about deposits, withdrawals, payments, refunds, bonuses or other transactions. Depending on the payment method, this can include payment details, transaction references, currency, amounts, dates and the status of a transaction. Payment information may be processed by payment service providers, which may collect and handle information under their own privacy notices.

Technical, device and usage data

When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and referring website. We may also record account activity, game or service interactions, login events and preferences. This information helps us maintain security, understand website performance and improve the user experience.

Information from other sources

Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention providers, technical service providers or other parties supporting the operation of the website. We may combine that information with details held in your account to complete checks, protect the platform and meet applicable obligations.

How and why we use information

Race96 Casino may use personal information for the following purposes. We will generally use information where it is needed to provide a requested service, protect players and the website, comply with a legal obligation, or support a legitimate operational purpose. Where consent is required, we will seek it and explain how it can be withdrawn.

To create, administer and maintain your account and provide access to available casino services.
To process deposits, withdrawals, payments, refunds and other account transactions.
To confirm your identity, age and account information, including through verification checks.
To meet legal, regulatory, financial crime prevention, responsible gambling and record-keeping obligations that apply to online gambling services.
To detect, prevent and investigate fraud, money laundering, cyberattacks, payment abuse, collusion, account takeover and other unauthorised or harmful activity.
To provide customer support, respond to questions, resolve complaints and communicate about your account or transactions.
To monitor, maintain, test and improve the website, its security, features and performance.
To personalise website content or remember settings where this supports your use of the service.
To send service messages, including security notices, account updates, transaction information and changes to important terms.
To send marketing communications where permitted and where you have chosen to receive them, subject to your ability to opt out.
To create aggregated or de-identified information for analysis, reporting, security and service improvement, where the information no longer reasonably identifies you.

We do not treat marketing as a condition of using your account. You can withdraw consent to marketing or unsubscribe from promotional messages at any time. You may still receive essential service, security or account communications where these are necessary to operate your account.

Sharing information

Personal information may be shared with trusted providers that help operate the website and deliver services. These providers may include payment processors, identity and age verification services, fraud prevention services, hosting and technology providers, customer support tools, analytics providers and professional advisers. They should only handle information for authorised purposes and under appropriate confidentiality and security arrangements.

Information may also be disclosed where reasonably necessary to protect players, enforce website terms, investigate suspected unlawful or harmful conduct, respond to valid legal requests, or protect the rights, property and security of Race96 Casino and others. If a business transfer or restructuring occurs, information may be transferred as part of that process subject to applicable privacy requirements.

Some service providers may process information outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and protection, subject to applicable privacy requirements and the provider's role in delivering the service.

Cookies, security and retention

Cookies and similar technologies

Race96 Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve security, understand website usage and, where permitted, assist with relevant communications. Some cookies are essential for requested services, while others help us analyse performance or improve features.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect sign-in, account functions or parts of the website. Your browser may also provide controls for deleting existing cookies, limiting future cookies or receiving a notification before a cookie is stored.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or secure transmission methods, staff awareness and supplier controls. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, resolving disputes, maintaining security, enforcing terms and meeting operational requirements. Some account, transaction, verification and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable requirements and legitimate technical backups.

Links to other websites

The website may contain links or integrations to services operated by other parties. Their privacy practices are controlled by their own policies, not this Privacy Policy. Players should review those policies before providing personal information or using an external service.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification of your identity, you may have rights concerning the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, request access, ask for a correction, request deletion or withdraw consent to marketing, contact support@race96casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for additional information to verify that the request is being made by the account holder or an authorised person. This helps protect personal information from unauthorised disclosure.

A request to delete information may not always result in immediate or complete deletion. We may need to retain certain records to meet legal or security obligations, complete a transaction, resolve a dispute, prevent fraud, enforce terms or maintain evidence of a request. Where information cannot be deleted, we will seek to restrict its use to the applicable purpose where reasonably possible.

If you withdraw consent to marketing, we will update your preferences within a reasonable period. You can also use the unsubscribe option included in promotional communications where available. Withdrawal does not affect processing that took place before consent was withdrawn or processing based on another lawful reason.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or information handling practices. The updated version will be made available on this page, and material changes may be highlighted through the website or account communications where appropriate. Players should review this page occasionally to stay informed about how information is handled.

By continuing to use Race96 Casino after an updated Privacy Policy is published, you acknowledge the updated information practices to the extent permitted by applicable requirements. If you have questions about this Policy or how your information is handled, contact support@race96casino.wtf.